Refund Policy

Refund Policy - Pure Flave

This Refund Policy describes how Pure Flave ("we," "us," or "our") handles refunds for products purchased through our website (the "Site"). By placing an order through the Site, you agree to be bound by this Refund Policy.

1. Eligibility for Refunds:

• We offer refunds for defective or damaged products only.

• To be eligible for a refund, you must notify us of the issue within [insert timeframe] days of receiving your order.

2. Return Process:

• To initiate a return, please contact us at hi@pureflave.in  with your order number and details of the defect or damage.

• We may require you to provide photographic evidence or return the defective or damaged product to us for inspection.

3. Refund Amount:

• If your return is approved, we will issue a refund for the purchase price of the defective or damaged product, excluding any shipping costs.

• Refunds will be issued to the original payment method used for the purchase.

4. Timing of Refunds:

• Refunds will be processed within [insert timeframe] business days of approval.

• Please allow additional time for the refund to appear in your account, depending on your financial institution.

5. Non-Refundable Items:

• We do not offer refunds for products that have been opened or used, unless they are defective or damaged.

• Gift cards and promotional items are also non-refundable.

6. Contact Us:

• If you have any questions or concerns about our Refund Policy, please contact us at hi@pureflave.in.

7. Changes to this Refund Policy:

• We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Site.

By placing an order through the Site, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.